About the Company
Aitia Contact Center is owned and managed by young entrepreneurs dedicated to provide the complete spectrum of I T enabled services to its global customers. The core team consists of Information Technology, Marketing, Human Resource and Finance professionals with extensive exposure in providing value added, high quality and cost-effective solutions strategically using cutting edge technologies.
Aitia was set up exclusively to work in true partnership with our clients, recognize their organizational culture, protect their reputation, deliver increased efficiency at a visible cost, and apply our vertical market experience to run their processes in a way that adds value to their business. We help build exceptional client relationships by leveraging India's high quality and cost effective human resource intellectual capital.
Our Vision is to partner with our clients globally to provide custom based solutions and services and together achieve business goals while maintaining the highest international standards. Our contact center focuses on providing a "One Stop Shop" solution, starting from understanding and analyzing our client's needs and then providing multiple processes to improve the quality of service while being able to manage costs and enhance productivity.
Why AITIA?
We believe in providing an unparalleled level of service to all types of clients - regardless of size or industry. Our way of working is simple and so is the way you, as our client, benefit.
- Your individual needs are identified and we tailor our services to meet those needs.
- You receive close attention from our experienced and dedicated managers.
- You stay in the loop with constant updates on your business affairs, and consequently retain full control.
- You get timely advice and answers to your queries.
- You will find that AITIA client managers are always up-to-the-minute on information relating to your business - we treat every client as ‘High priority'.
- Our team consists of permanent employees, so you'll find that you do not have to deal with a new manager every month.
- We lay great emphasis on capability, attitude and training of staff, so you can rest assured that no novices are going to lose your data or report wrong information
At AITIA
- Quality meets excellence
- Cost reduction is a part of process
- Requisite skill sets and talent pool available
- Ability to deliver quality work on time
- High-end systems and practices in place to monitor projects
