We provide complete outsourcing solutions through a unique 5-stage process.

Situation Analysis - We evaluate the client’s requirements and identify the “outsource able” components.

Pilot Phase - We carry out a pilot project even before the contract is signed.

Transition Management - We guarantee flawless performance during critical phases when the client program is moved offshore.

Process Management - We manage both the business and execution aspects relating to your project.

Customer Relationship Management- We make it trouble-free for you to do business with us.

We believe that doing business with Aitia should be an uncomplicated process. Customer Relationship Management is as important to us as Program Management and would continue for the entire lifecycle of the program.

With weekly telephone reviews, daily reports, a single point of contact, and a program management tool which allows tracking of a program on a daily basis, we ensure that you not only have a comfortable outsourcing experience, but never lose control over the entire process.

Initially, when a customer enters into an outsourcing relationship with us, they are unaware of the potential of the interaction that follows. We strive to go beyond what is expected by adding value to your business and enhancing your outsourcing experience.

Through this 5-stage process we endeavor to build long-term partnerships with our customers by delivering year on year productivity benefits, maximizing customer profitability, increasing and expanding their business